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  1. Help & FAQs
  2. Delivery & Returns

Delivery & Returns

Returns

  • Can I return bathroom items?
  • Can I return outside your 100 day window?
  • Can I return part of my order?
  • Are there any charges for returns?
  • Can you process my refund onto a different card?
  • How soon will I get my refund?
See all 7 articles

General

  • Do you deliver overseas?
  • Will the delivery driver take my pallet away?
  • What is kerbside delivery?
  • How will my order be delivered?
  • Do I need to sign for my delivery?
  • Do you deliver upstairs or indoors?
See all 9 articles

Timeframes

  • Do you deliver at weekends?
  • Can you store my order for me?
  • Can I choose a delivery date?
  • How long does delivery take?

Delivery Issues

  • What happens if my order doesn't arrive?
  • What happens if I’m not in when my delivery is attempted?
  • What if my order is missing something?
  • Can my order be left in a safe place?
  • What happens if my order is damaged during transit?
  • Help & FAQs
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  • Call us: 0330 094 0304