Please make sure someone can be there on your delivery date to check and sign for your order. Unfortunately, if the driver attempts delivery and no one's home, your delivery will need to be rebooked and a redelivery charge may apply.
If your plans change, please get in touch as soon as possible in the days before your delivery is due, and we'll change your delivery date for you.
If you can't be in, we can arrange for your pallet to be left without a signature, but only with your written consent, given in advance. Once a pallet has been left, it becomes your responsibility.
If you've missed your delivery, please get in touch with your order number. We can usually rebook your delivery for the next working day.