We're sorry if your delivery hasn't arrived yet. Deliveries can be made any time up to 6pm on your delivery day, so your order may still be on its way.
Check your tracking first. Go to mynexus.pallex.com/tracking and enter your 16-digit consignment number and delivery postcode. This shows the latest update from the delivery company, and your two-hour delivery slot if one has been sent.
Why deliveries are sometimes late. Almost all of our deliveries arrive on the chosen date, but occasionally events beyond our control, such as heavy traffic, bad weather, road closures or vehicle breakdowns, can cause a delay. Deliveries can also take a little longer during very busy periods and around bank holidays.
If your delivery hasn't arrived by 6pm, please get in touch with your order number. If it's after our opening hours, contact us first thing the next working day. We'll find out what's happened from the delivery company and arrange a new delivery date as quickly as possible.
If we know about a delay in advance, we'll always try to let you know before your delivery day.