Your order will be delivered on the date you chose at checkout, between 8am and 6pm.
Tracking your pallet delivery. Most of our orders are delivered by our pallet partner, Pall-Ex. Once your order is on its way, you'll receive an email with a 16-digit consignment number. To track it:
- Go to mynexus.pallex.com/tracking.
- Enter your consignment number and delivery postcode.
On the day of delivery, you'll also get a two-hour delivery slot by email and text. It could be morning or afternoon, depending on when the lorry leaves the local depot, so please make sure we have your email address and mobile number.
Tracking smaller orders. Orders under 18kg are sent by parcel with DPD. You'll receive a tracking link by email once your order is on its way.
If you haven't received any tracking. A small number of orders are delivered without tracking. If you haven't received tracking details for your order, please get in touch with your order number and we'll do our best to get an estimated delivery time for you.
If your delivery hasn't arrived by 6pm on your delivery date, please get in touch with your order number. We'll contact the delivery company and let you know what's happened.