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  1. Help & FAQs
  2. Ordering & Payment
  3. My Order

My Order

  • Where is my order?
  • My delivery is late or hasn't arrived
  • I haven't received my order confirmation
  • Some of my tiles arrived damaged. What should I do?
  • Can I use broken tiles as cut pieces?
  • Part of my order has arrived. Where's the rest?
  • Why does the box have a different name from the tile I ordered?
  • I've received the wrong tiles
  • My tiles look different from my sample
  • My tiles look different from the photos online
  • Some of my tiles are slightly different sizes. Is that normal?
  • Why isn't my 60x60cm tile exactly 600mm?
  • Help & FAQs
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  • Call us: 0330 094 0304